Terms of Service

Effective Date: April 10, 2025

1. Acceptance of These Terms of Service

Zino, a service provided by Group Text LLC ("Group Text", "we", "our", or "us"), offers a communication and scheduling platform for businesses and their customers.

These Terms of Service ("Terms") apply to all individuals and entities who access or use our services, including:

• Users – businesses or organizations that register for and use Zino to manage customer appointments, services, and scheduling.

• Customers – individuals who visit a User’s Zino-powered booking page or scheduling widget to request or manage an appointment.

By accessing or using our website located at www.zino.live, our scheduling widget, or any other component of the Zino service (collectively, the “Service”), you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, you may not use the Service. Continued use of Zino after updates to these Terms signifies your acceptance of those changes.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST GROUP TEXT ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

2. Access and Use of the Service

Zino is a scheduling platform that enables local businesses (“Users”) to manage appointments with their customers (“Customers”) via SMS and RCS messaging. These Terms apply to all Users and Customers who access or use any part of the Zino platform, including the business dashboard, public booking pages, and embedded widgets.

For Users: You are responsible for ensuring lawful use of the Service and compliance with all applicable regulations and messaging guidelines. You agree to provide accurate business information, use the Service solely for lawful scheduling and customer communication purposes, and keep your account credentials secure.

Your Registration Obligations: Users must register to access the Zino platform. This includes providing a valid cell phone number to receive a one-time verification code via SMS or RCS. You may not share this verification code with others and are responsible for maintaining the confidentiality of your account. All registration data and information you provide are governed by our Privacy Policy. You must be at least 18 years old to register as a User.

For Customers: By scheduling an appointment through a Zino-powered widget or booking page, you agree to share limited personal information (such as name and phone number) with the business for the purpose of managing your appointment. You are not required to register for a full Zino account.

Text Messaging: Zino facilitates appointment reminders, confirmations, and other messages via SMS and RCS. Standard messaging and data rates from your carrier may apply. Message delivery is dependent on your mobile carrier and device compatibility. Zino is not liable for delayed or undelivered messages.

3. Conditions of Access and Use

Zino is a professional scheduling platform and must be used responsibly by all parties. This section applies to both registered Users (businesses using the platform) and Customers (individuals booking appointments).

For Users: You agree not to misuse the Zino service by engaging in illegal, harmful, or misleading communication. You may not use the platform to send unauthorized marketing messages, spam, or deceptive appointment information. You are solely responsible for the accuracy of the appointment details and the respectful handling of customer data. Violations may result in suspension or termination of your account.

For Customers: By using a Zino-powered booking experience, you agree not to misuse the system, submit false information, or attempt to access any part of the system not intended for public use. You must provide accurate contact details and acknowledge that your data will be shared with the business for the purposes of your appointment.

We reserve the right to remove content, restrict access, or suspend accounts of any User or Customer who violates these conditions without prior notice. Misuse includes—but is not limited to—fraud, harassment, impersonation, abuse of the communication system, or violation of messaging regulations.

3a. Anti-Spam Policy

ANY MISUSE OF THE SERVICE FOR UNSOLICITED OR UNLAWFUL COMMUNICATIONS IS STRICTLY PROHIBITED. SENDING SPAM MESSAGES, MASS UNSOLICITED APPOINTMENTS, OR REPETITIVE UNAPPROVED MESSAGES TO USERS IS A DIRECT VIOLATION OF THESE TERMS. USERS MUST ENSURE THAT ALL CUSTOMERS HAVE GIVEN PRIOR EXPRESS CONSENT TO RECEIVE COMMUNICATIONS. WE ACTIVELY MONITOR MESSAGE TRAFFIC AND RESERVE THE RIGHT TO SUSPEND OR TERMINATE ACCOUNTS THAT ENGAGE IN EXCESSIVE OR UNAUTHORIZED MESSAGING THAT COULD JEOPARDIZE OUR COMPLIANCE WITH CARRIERS, TEXT MESSAGING SERVICES, OR OTHER TELECOMMUNICATIONS PROVIDERS.

Our Definition of Spam: We define spam as any unsolicited, unexpected, or unwanted text message sent without the Customer’s prior express consent. THE USE OF THIRD-PARTY CONTACT LISTS, REGARDLESS OF HOW CONSENT WAS OBTAINED, IS STRICTLY PROHIBITED. Any communication unrelated to the Customer’s original request, review of the business or interest, including promotional or irrelevant content, is considered spam and is not permitted on our Service.

Opt-out Policy: We support industry-standard opt-out keywords, including STOP, REMOVE, and UNSUBSCRIBE. When a Customer sends any of these keywords, they will be immediately removed from further communications. Users are responsible for ensuring that they do not re-add any opted-out numbers to their Customer lists. We maintain an internal opt-out list to prevent re-enrollment of previously unsubscribed numbers and a Global Block List to further enforce compliance. Failure to adhere to these policies may result in account restrictions or termination.

Reporting Abuse: If you receive an unwanted or abusive message, please report it by providing the sender ID, your mobile number (if you wish to be removed), the date and time of the message, and the message content. To report abuse or violations of our service policies, contact us with your comments or complaints. Your report will be reviewed, and appropriate action will be taken against any User or Customer found in violation of our Anti-Spam Policy. The identity of individuals reporting abuse will be kept confidential. You can reach us at hello [at] grouptext [dot] co.

4. Mobile Services and Software

Our service may be accessible through mobile devices. Standard data and messaging rates apply. Users are responsible for mobile-related charges. We do not guarantee that our services will be available on all mobile networks or devices. Some features may not function properly depending on network or device restrictions.

5. Intellectual Property Rights

All content, trademarks, and intellectual property associated with Group Text LLC remain the property of the company. Unauthorized use, reproduction, or modification of any materials is strictly prohibited. Users may not claim ownership or rights to any part of our services, branding, or proprietary software.

6. Third-Party Services and Websites

We may include links to third-party sites. We are not responsible for their content or policies. Any transactions, interactions, or communications with third-party services are at the user’s own risk. We do not endorse, guarantee, or assume liability for third-party content or practices.

7. Indemnification

Users and Customers agree to indemnify and hold Group Text LLC harmless from any claims arising from misuse of the service. This includes legal fees, damages, or liabilities resulting from unauthorized activities. Users and Customers are solely responsible for the consequences of their actions while using our platform.

8. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free access. Users and Customers assume full responsibility for any risks associated with using our services. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GROUP TEXT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GROUP TEXT MAKES NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

9. Limitation of Liability

Group Text LLC is not liable for damages resulting from service use. We are not responsible for losses caused by technical failures, unauthorized access, or misuse of the service. Our liability is limited to the extent permitted by law. YOU EXPRESSLY UNDERSTAND AND AGREE THAT GROUP TEXT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE GROUP TEXT HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (E) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES; OR (F) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL GROUP TEXT'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID GROUP TEXT IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

10. Dispute Resolution By Binding Arbitration

Disputes will be resolved through arbitration rather than court litigation. Arbitration ensures a faster and more cost-effective resolution. Users waive their right to participate in class actions.

11. Termination

We reserve the right to terminate or suspend accounts for violations of these Terms. Termination may occur without prior notice. Users may also close their accounts at any time.

12. User Disputes

Users are responsible for resolving disputes with other users. We do not mediate personal disputes. Any violations should be reported for review.

13. SMS Opt-in and Compliance

By opting in to SMS communications, Users and Customers consent to receive messages. Standard rates apply. Users may opt-out anytime by replying "STOP." This opt-in is required under compliance regulations for messaging services.